Example questions

Ask in plain Thai or English. The AI decides which part of your shop’s data to fetch, and one question may fetch several at once — “Give me a summary of today” may pull sales, best sellers and sold-out items together.

Topics marked (shop owner only) return nothing to a staff connection — see Permissions & privacy.

• How much did we sell today, how many bills, any voided bills?
• How much did we sell yesterday, compared with the same day last week?
• Daily sales for this month — which day was best and which was quietest?
• This month versus last month — up or down by what percentage?
• Sales by payment method this week (cash · transfer · card, etc.).
• Sales by sales channel (dine-in · delivery, etc.) this month.
• Total tips this month.

• Which hour of the day sells the most this week?
• Which category made the most this month?
• How much came from dine-in, take-away and Grab this week?
• Which toppings or options do customers pick most often?

• How much did each cashier close in bills yesterday?
• Which staff member took the most orders this month?

• How much discount did we give this month — staff discounts, promotions or coupons?
• Which promotion was used most, and how much did it give away?
• How much VAT and service charge did we collect this month?
• Roughly how much GP do Grab and Lineman take from us this month?

• Show me all of yesterday’s bills.
• What items are on bill …, and how was it paid?
• Was there any unusually large bill yesterday?
• Who closed bill …? (shop owner only)

• How many bills were cancelled this week, and why?
• Which menu items were cancelled from orders yesterday, and at which tables?
• Who cancelled bills this month? (shop owner only)

• Top 10 best-selling items today.
• Which item sold the most plates this week?
• Which item made the most money this month, and which sold the least?

• Is a shift open right now? How much has come in through each payment method?
• Over the last 7 days, which shift’s cash drawer was short or over, and by how much?
• How much cash was taken in or paid out during yesterday’s shifts?
• Who opened and closed each shift? (shop owner only)

• How many tables are open right now?
• How many orders are waiting in the kitchen, and how many are waiting to be served?
• Are there QR orders waiting for staff to accept?
• Are there old orders left open from previous days?

• How many members do we have, and how many signed up this month?
• How much of this month’s sales came from bills linked to a member?

• Which promotions are running right now?
• Which promotions are switched on but not active yet, and when do they start?

• Which items are customers keeping at the shop, and which expire within 7 days?
• How much prepaid deposit money are we holding that hasn’t been used yet?

• Which menu items are marked “sold out” or not for sale right now?
• What is in the Drinks category, and at what price?
• How much is the basil fried rice, and does the price differ by sales channel?

• Which ingredients are out of stock or below the alert level we set?
• How much minced pork is left in stock?
• List all ingredient stock levels by name.

• How much pork did we receive this month?
• What was requisitioned yesterday?
• What stock adjustments were made this week, and why?
• What was the result of the last stock count?

• What ingredients were wasted or lost this month, by reason?
• How much did we throw away this week because it expired or spoiled?
• Which ingredient has the highest loss as a percentage of what was received?

Reasons the system separates: expired · spoiled · broken/damaged · lost · tasting/recipe testing · prep trimmings · adjusted to match actual (including stock counts) · other.

• Which purchase orders haven’t been received yet, or are only partly received?
• What is still outstanding from supplier …, and how much is it worth?
• What did we order this month?

• Who clocked in today, and at what time? Who hasn’t clocked out yet?
• How many hours did each staff member work this month?
• How much did each staff member sell (cheer-sale) this month?

• What was the total cost this month, and roughly the gross profit?
• Of this month’s top 10 items, which has the best profit per plate?
• How much was this month’s waste worth?
• What is the unit cost of each ingredient?
• Who changed ingredient costs this month, and from what to what?

If a connection covers several shops, put the shop or branch name in your question — otherwise ScanFood sends the list of shops back so the AI asks you which one you mean.

• Use ScanFood to show which shops are connected and which ones I own
• Today’s sales at the Siam branch
• This month’s best sellers at the Ari branch
• Compare yesterday’s sales of the Siam and Ari branches (the AI fetches each shop and compares)

Whole franchise (requires choosing “Whole franchise” when allowing access):

• Yesterday’s total sales across all branches, how many bills, how many voided
• Which branch sold the most this week, and which sold the least
• This month’s total across all branches by payment method and by sales channel
• Daily totals of all branches this week

The AI is given a note with every answer explaining what each number means. These are the ones most easily misread:

• Net sales and item sales are different numbers. Net sales (sales summary, sales by hour/table/cashier, discounts, VAT, members) are after end-of-bill discounts, coupons and rounding, include service charge, and exclude tips. Item sales (best sellers, sales by category or seller, cheer-sale) are item price × quantity before end-of-bill discounts and without service charge. They don’t add up to each other — don’t compare one with the other.
• GP is an estimate, not what the platform paid you. It is worked out from the GP percentage your shop set in ScanFood for each sales channel. ScanFood has no data on what Grab, Lineman or others actually deducted or transferred. A channel with no GP percentage set shows no figure (not zero). Bills that didn’t record the percentage at the time of sale use today’s setting, so if you change the percentage, past figures change with it.
• Cheer-sale is not commission. ScanFood does not calculate commission. Cheer-sale is the item sales of paid orders credited to the staff member signed in on the device when the order was opened. Bills charged straight away without opening an order are not credited to anyone, and the figure differs from “sales by seller”.
• Member counts can cover the whole brand. If your brand has several branches sharing one member program, the number of members and new sign-ups is for the whole brand. Sales from members are always this shop only, and count only bills that were linked to a member at checkout.
• Cancelled bills and cancelled items are counted separately. Cancelled bills are counted on the business day the bill was sold, with amount and reason. Cancelled menu items have no amount, and cancelling a whole order or reducing a quantity is not recorded there — so zero cancelled items does not prove nothing was cancelled.
• Cash over/short = cash counted − cash expected in the drawer, per drawer, not the shop’s whole day. A shift closed without entering the counted cash shows as “not counted”, not as exact or short.
• Old open orders are not customers. Orders never closed stay open in the system. The AI is told which tables and orders are left over from a previous business day and how old they are.
• The tax summary is not a VAT return. It covers output VAT on your bills only (no purchase VAT), and the VAT/service-charge settings it shows are today’s, not those on the day of sale.
• Purchase order values use the price on the purchase order, not the price actually paid on receipt. An order the owner closed before everything arrived is reported as “closed short”, not “fully received”.
• Ingredient movements don’t include stock used by sales — don’t use them to work out stock on hand.
• Customer counts are typed in by staff and many shops don’t fill them in — the AI is told not to rely on them.
• “No data” is not zero. Missing cost, an unset GP percentage, a shop with no member program, or a shift without a counted cash figure come back as “unknown”, and the AI is told not to read them as 0.
• Cost above sales does not mean a loss — it is almost always a wrongly set product cost; the AI is warned not to conclude a loss (per shop and in franchise totals).
• Every set of numbers names its shop — on a connection with several shops, check that the shop the AI names matches your question · the AI is told not to add up figures across shops without saying clearly which shops are included.
• Incomplete answers are flagged. If a question hits a limit (too many bills, or the data took too long to fetch), the answer is marked incomplete and the AI is told to ask for a shorter range — it is never cut off silently.

Topic	Range per request	Which “day”	Notes
Shops in the connection	—	at the time you ask	Name, role (owner/staff) and franchise of each shop
Shop info	—	—	Shop name, timezone, cut-off time and the shop’s “today”
Franchise-wide totals	up to 60 days	each branch’s business day	Requires “Whole franchise” · not counted in time = no total (lists branches not counted)
Sales summary	up to 60 days	business day (by the shop’s cut-off time)	No dates = today · net sales exclude tips
Sales by hour / category / table / option / cashier / seller	up to 31 days	business day	Cashier and seller: shop owner only
Discounts · VAT & service charge · GP	up to 31 days	business day	No dates = today
Bill list	up to 31 days	the bill’s calendar date	Up to 50 bills per page (the AI can fetch the next page)
Bill detail	—	—	Bills of the connected shop only
Cancellations	up to 31 days	business day the bill was sold · business day the item was cancelled	No dates = today
Best sellers	up to 31 days	business day	Excludes cancelled bills/items and tips
Current shift	—	—	The open shift, or the latest one if none is open
Shift history	up to 10 days	business day the shift opened	Lists up to 200 shifts (totals count all)
Open tables · kitchen	—	at the time you ask	Whole shop, all kitchen stations
Members	up to 31 days	business day	Totals only — no member list
Promotions	—	at the time you ask (shop time)	Shop’s own promotions only
Customer deposits (items)	—	at the time you ask
Prepaid deposits (money)	optional, up to 366 days	business day received	No dates = all
Menu · sold-out items	—	status at the time you ask	Lists up to 500 items per request
Ingredients · low stock	—	stock at the time you ask	Lists up to 500 items per request
Ingredient movements	up to 31 days	calendar date of the record	No dates = today
Stock loss	up to 92 days	date of the stock adjustment	Start and end dates required
Purchase orders	open orders: no dates · history: up to 92 days	date of the purchase order	Shop owner only · history with no dates = last 30 days
Staff attendance	up to 31 days	calendar date of clock-in	Shop owner only
Cheer-sale	up to 31 days	business day	Shop owner only
Ingredient cost changes	up to 92 days	business day	Shop owner only · no dates = last 30 days

• Give clear dates — “1–15 September” is clearer than “lately”.
• The shop’s “today” follows its cut-off time — if you close after midnight, a 1 a.m. bill counts toward the previous day in most sales topics (matching the app’s reports), but the bill list uses the date on the bill, so numbers around the boundary can differ slightly.
• Too wide a range — the AI is told to split it; for a whole year, ask month by month.
• Busy shops: ask by calendar month from the 1st — for shops with 3,000 or more bills a month ScanFood builds a monthly summary every night; best sellers, sales by hour/category/table, discounts, VAT and GP asked from the 1st of a month come back complete for the whole month without hitting the limit.
• Several shops: always name the shop — e.g. “today’s sales at the Siam branch” rather than “today’s sales”.
• “Low” means below the alert level you turned on — ingredients without a low-stock alert are only flagged when they are out or negative.

• Anything that changes data — switching items on/off, changing prices, adjusting stock, voiding bills (read-only).
• Ingredients close to their expiry date — expiry dates of ingredients are not available to the AI (you can only see items already written off as expired, under stock loss).
• Member lists, member details and points — only totals; no names, phone numbers or individual members.
• What a delivery platform actually paid you — GP is an estimate from your settings.
• Commission and payroll — ScanFood doesn’t calculate them.
• Supplier contact details — purchase orders show only the supplier name written on the order.
• Brand or franchise promotions, item-level special prices and happy hours — the promotions list covers the shop’s own promotions only.
• Best sellers across all branches — each branch’s menu items are separate records and can’t yet be combined correctly; ask branch by branch.
• A total across several shops that are not one franchise — the AI can fetch each shop and compare, but there is no system-checked total (totals exist only for “Whole franchise”).